Cookie & Privacy Policy

Effective Date: 25.12.24

Virtu SIM Ltd., (ЕИК: 208046133, Вирту СИМ, БЪЛГАРИЯ, гр. Стара Загора, ул. Майор Таньо Кавалджиев, 177, ет. 4), doing business as Virtusim (www.Virtusim.net) (“Virtusim,” “we,” “us,” or “our”), recognizes the importance of your privacy. This Privacy Policy describes how we collect, use, share, and protect your personal information, also known as personal data. It also explains your rights and choices regarding your personal information and how to contact us with any questions.

1. INFORMATION WE COLLECT

We collect personal information that you provide to us directly, as well as information automatically collected through your use of our services or from third-party sources.

a. Information You Provide

Account Information: When you register for an account, we may collect your name, email address, phone number, and payment details.
Communication Information: Any information you provide when contacting our customer service team or through feedback forms.
Transaction Information: Details about purchases or transactions made through our services.

b. Information We Collect Automatically

Usage Information: Data on how you interact with our website and app, including IP address, device type, browser type, and access times.
Cookies and Tracking Technologies: Information collected through cookies and similar technologies. For more details, see our Cookie Policy.

c. Information from Third-Party Sources

Third-Party Services: We may receive information from payment processors, social media platforms, or other partners.

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

To Provide and Manage Services: To create and manage your account, process transactions, and deliver eSIM services.
To Communicate with You: To respond to your inquiries, send updates, and provide important service-related notifications.
To Improve Our Services: To analyze usage trends, improve user experience, and develop new features.
For Marketing: To send promotional materials and special offers, if you have opted in.
For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. HOW WE SHARE YOUR INFORMATION

We may share your personal information in the following circumstances:

Service Providers: With third-party vendors who perform services on our behalf, such as payment processors or IT service providers.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
Legal Obligations: If required by law or in response to valid legal requests.
With Your Consent: When you explicitly provide your consent.

4. DATA SECURITY

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and take precautions to safeguard your data.

5. YOUR RIGHTS

Under applicable privacy laws, you may have the following rights:

Access: Request access to the personal information we hold about you.
Correction: Request corrections to any inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to certain legal obligations.
Objection: Object to the processing of your personal information in certain circumstances.
Data Portability: Request a copy of your personal information in a portable format.

To exercise your rights, please contact us at [Insert Contact Information].

6. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

7. INTERNATIONAL TRANSFERS

If you are accessing our services from outside Bulgaria, your information may be transferred to and processed in Bulgaria or other countries with different data protection laws. We ensure appropriate safeguards are in place to protect your data during such transfers.

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:

Virtu SIM Ltd.
ЕИК: 208046133
ул. Майор Таньо Кавалджиев, 177, ет. 4
гр. Стара Загора, БЪЛГАРИЯ
Email: support@virtusim.net

Contact Info